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Renewing / Upgrading / Downgrading / Deleting your Live Chat Service package
You can perform any modifications, such as Renewing, Upgrading/Downgrading
or Deleting your Live Chat Service package from your Control Panel itself. Follow the steps outlined below to make the modifications you desire
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Login to your Control Panel, search for the Domain Name for which you have
purchased the Live Chat Service package and proceed to the Order Details view page.
Click here to
know how >>
Renew your
Live Chat Service
You can Renew your Live Chat
Service package at anytime, for a duration ranging from 6
months to 5 years.
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In the Order Details view, click
Renew Service button.
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On the next page, select the duration for
which you wish to Renew this package,
and click Renew Service.
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Then proceed to make the
payment and the Renewal would be effected immediately.
Upgrade/Downgrade your Service
At any point in
time, you can Upgrade or *Downgrade
to any of the other Live Chat Service packages offered
by AW GRUP, to suit your requirements.
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In the Order details view,
click Upgrade/Downgrade button.
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Here, in the Package
Details section, select the package to which you wish to Upgrade/Downgrade.
Simultaneously, you may choose to extend the duration of your package by
selecting a duration from the Renew Service
drop-down.
- When you select the new specifications for your Order, you
would see the cost of the modification. This is
calculated as
([n x Monthly cost of the new package] + Pro-rated cost
for the current month) - Credits remaining from the existing package
where, n =
duration of the new package in months
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Then proceed to pay for the Invoice, if any payment is applicable. The modification
would be effected immediately.
IMPORTANT
*On
downgrading a package, the surplus funds are not credited to your account -
however, they can be immediately utilized to extend the duration of your package.
Delete your ServiceIf for some reason, you do not wish to continue
with the Live Chat Service provided by AW GRUP, then
you may Delete your Live Chat Service package.
- In the Order Details view, click the Delete Service button.
- Confirm the Deletion of this package.
- On confirming, Deletion would be effective immediately.
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