However, in order to prevent the possibility of your Reseller account not having funds at that time, when the Order is processed successfully, we lock the amount of funds required for a particular Order, while it is processing. As soon as the Order Processing steps are complete the Locked funds are either deducted from your Reseller account or the lock is removed and the funds are credited back to your Reseller account depending on whether the Execution of the particular Requested Action was successful or not.

There are also times when the process of executing a particular Action of an Order takes several days. Some Requests may take 5-10 days to get processed. We would in this case lock the funds required for a successful completion of the Request at the beginning of the Request, as soon as it is executed. Once the Order is executed Successfully, we would deduct these funds from your Reseller account. If the Order fails, we would credit the Locked funds back to your Reseller account.

For instance, if there is an Order executing in your Reseller account which is likely to take 5-10 days, and your Reseller purchase price for the Order is USD 10, we would then lock USD 10 out of your Reseller available balance and begin processing this Order. If the Order is processed successfully we would deduct this USD 10 from your Reseller balance. If the Order fails we would simply remove the lock on the USD 10.

As a Reseller you can also check out the Locked Funds for your account, from My Billing -> List Locked Funds.

Please note that the concept of Locked Funds would ALWAYS be applicable for your account and your Sub-Resellers. In case of Customers, their funds would be locked only in case of Bulk Orders, i.e. Bulk Registration, Bulk Renewal (through Renewal Management) and Bulk Transfer.